Resources
Guides, blog articles and case studies from RocketCX on Open CTI, Salesforce Voice, implementation, integrations and AI.
Filter by topic
Guides · Open CTI & Salesforce Voice
Open CTI retirement and migration guide
The retirement deadline, migration routes, dependencies, costs and testing requirements.
Read more
Blog · Open CTI & Salesforce Voice
Salesforce Open CTI retirement: the deadline, what changes and what to do next
Salesforce Open CTI retires on 28 February 2028. Find out what is affected, what can stay and which migration decisions to make first.
Read more
Case Studies · Salesforce implementation
HM Prison & Probation Service: Delivering clarity of success to HMPPS
A Sales Cloud-powered Employer Engagement Management system giving the New Futures Network team full visibility of opportunities and reporting against Ministry of Justice requirements.
Read more
Case Studies · Salesforce implementation
Hermes UK: Helping Hermes stay ahead of the game
A Sales Cloud solution with an offline mobile app empowering Hermes Field Managers to recruit, manage and review hundreds of couriers from anywhere in the country.
Read more
Case Studies · Integrations & automation
Insight Healthcare: Innovating Insight Healthcare with AnyCal
AnyCal, our proprietary Salesforce-based booking platform, transformed how Insight pairs practitioners with clients, growing to 20+ services and 500+ licensed users.
Read more
Case Studies · Salesforce implementation
Sainsbury's: Rescuing Sainsbury's from their software ordeal
A two-strand programme that decluttered Sainsbury's critical OnePlace Salesforce app and integrated it with a brand-new custom-built system, delivered on time before the festive period.
Read more
Case Studies · Salesforce implementation
Saint-Gobain Building Distribution: A major overhaul of Saint-Gobain's UX
A bespoke Salesforce solution and interactive map supporting store management and future network expansion across Jewson, Graham, Ceramic Tile Distributors and more, scoring 9.86/10 CSAT.
Read more
Case Studies · Integrations & automation
Wessex Water: AnyCal automates waste treatment bookings
AnyCal coordinates hundreds of tanker deliveries each day across Wessex Water's treatment centres in Southern England, routing waste by type, volume, toxicity, capacity and location.
Read more
Looking for help with a specific project? Discuss your project