Your trusted Salesforce partner
Discover the expertise of our Manchester-based team and unlock the full potential of your Salesforce implementation, maximising the value of your investment.
Salesforce is retiring OpenCTI. Start your migration journey today.
Our core specialism
Salesforce Voice experts
With OpenCTI being deprecated by Salesforce in February 2028, now is the time to migrate to Salesforce Voice. As specialists, we help enterprises move seamlessly to the next generation of cloud telephony.
OpenCTI Migration Programme
- Full assessment of your current OpenCTI implementation
- Roadmap to Salesforce Voice with zero downtime
- Agent training and change-management support
Salesforce Voice
Native telephony with Amazon Connect, bringing AI-powered voice directly into your agent workspace.
OpenCTI Migration
OpenCTI is deprecated Feb 2028. We migrate you to Salesforce Voice with zero downtime.
Real-Time Transcription
Live transcription, sentiment analysis, and AI recommendations surfaced to agents during calls.
Contact Center Analytics
Voice analytics, call recording integration, and supervisor dashboards for quality management.
Trusted by private & public sector organisations
Salesforce consultancy services
We work with Salesforce on CRM projects spanning sales, marketing, customer service, collaboration and operations.
World's #1 CRM
Salesforce is the leading cloud CRM, fast, secure, and zero hardware to maintain.
Salesforce Integration
Deep experience integrating third-party platforms to drive operational efficiency.
Implementation
Proven methodology delivering hundreds of projects across non-profit, retail, finance and government.
App Development
Custom apps such as AnyCal, an intelligent booking system on the Salesforce platform.
UK Public Sector
Official G-Cloud supplier
We're an approved supplier on the UK Government's G-Cloud framework, enabling public sector organisations to procure our Salesforce consultancy and implementation services through the Digital Marketplace.
Engage via G-CloudWhat our clients say
Don't just take our word for it.
"Forward-thinking, reliable and willing to go the extra mile to ensure the project is successful."
"RocketCX have played a key role in helping us achieve our goals."
"Tight timescales, the project had to be completed before the festive period and they delivered."
"Knowledgeable and flexible when our requirements changed."
"They made tailoring and understanding Salesforce incredibly simple. A very positive experience."
"AnyCal automates the schedule of deliveries from hundreds of vehicles each day."
Our products
Acorn Clinical Case Management
A web-based case management system designed for psychological therapy service providers.
- User-friendly, secure interface for storing patient data
- Plan, record, process, and analyse clinical information
- Effective diary management for growing mental health referrals
- Supports informed patient care in high-demand scenarios
Smart scheduling
Intelligent diary management
Secure data
GDPR compliant storage
Analytics
Comprehensive reporting
Multi-user
Team collaboration
Ready to unlock your potential?
Let's discuss how we can help you maximise the value of your Salesforce investment. Our Manchester-based team is ready to help.