Retail · Store Operations
Rescuing Sainsbury's from their software ordeal
A two-strand programme that decluttered Sainsbury's critical OnePlace Salesforce app and integrated it with a brand-new custom-built system, delivered on time before the festive period.
Enhanced functionality across critical store processes
Seamless integration with a parallel custom system
Lower ongoing maintenance and third-party costs
"The timescales were tight, the projects had to be completed before the festive period."
The challenge
Sainsbury's had used Salesforce for many years to manage new sites, store implementations and existing store renovations. Over time the app, named OnePlace, had been modified by various third parties and become impossible to maintain in-house. Sainsbury's needed to transform the architecture of these business-critical processes, and partway through the engagement they added an urgent new scope: integrating a parallel custom-built system with OnePlace.
Our solution
The original Back-to-Basics project focused on decluttering and redesigning OnePlace, removing problematic pages and poorly designed elements so the system could be maintained without ongoing third-party reliance. When Sainsbury's asked us to take on the integration of their new custom system, we accepted; managing complex Salesforce implementations is our core strength.
The outcome
Both projects were delivered on time and within budget. Sainsbury's took back control of OnePlace, configuration is now managed in-house, and the new external system runs in parallel with key parts of the overall process integrated cleanly via Salesforce, leaving Sainsbury's with a highly functional solution and content employees.
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