The next generation of cloud telephony
OpenCTI is being deprecated in February 2028. We help enterprises migrate to Salesforce Voice, seamlessly, securely and with zero downtime.
OpenCTI deprecation: February 2028
Salesforce is retiring OpenCTI. Begin your migration journey now to avoid disruption to your contact-centre operations.
What you get with Salesforce Voice
Native telephony
Amazon Connect powered voice integrated directly inside the Salesforce agent workspace.
Real-time transcription
Live transcription with sentiment analysis and Einstein AI recommendations during calls.
Omnichannel routing
Skills-based routing and seamless handoffs across voice, chat, email and social.
Voice analytics
Quality management, recording integration and supervisor real-time monitoring.
Migration planning
Map every OpenCTI feature to Salesforce Voice equivalents with zero downtime.
AI agent assist
Next-best-action prompts surfaced live to your agents during the conversation.
Start your OpenCTI migration
Speak with our specialists. We'll assess your current setup and design a roadmap to Salesforce Voice.
Book your audit