Construction · Multi-brand Distribution
A major overhaul of Saint-Gobain's UX
A bespoke Salesforce solution and interactive map supporting store management and future network expansion across Jewson, Graham, Ceramic Tile Distributors and more, scoring 9.86/10 CSAT.
Enhanced user experience across the property estate
Low-maintenance customisable interactive map
Easier communication with the wider brand portfolio
"RocketCX were knowledgeable and flexible when our requirements changed."
The challenge
Saint-Gobain Building Distribution brings together some of the UK construction sector's most respected names, including Jewson, Graham and Ceramic Tile Distributors. They needed a solution supporting the management of existing stores while flexing to accommodate future network expansion, with an interactive UX their teams could rely on daily.
Our solution
RocketCX applied our bespoke implementation methodology, tailored for Salesforce projects, to capture Saint-Gobain's initial requirements and produce a working prototype quickly. This gave the client an early, representative view of the system to validate against their needs while our team progressed core background development in parallel.
The outcome
Reviewing the prototype surfaced fresh ideas and additional requirements, which we addressed rapidly and re-tested with users. The flexibility of our methodology meant Saint-Gobain could fine-tune the experience to perfectly fit their property management strategy, achieving a customer satisfaction score of 9.86/10.
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